Last updated: November 2025

1. Who We Are

Opticks. is the trading name of The Langley Group Europe Ltd (“we”, “us”, “our”), registered in England & Wales (Company No. 14205669), with its registered office at 81, London Road, Wellingborough, NN9 6EH.

We are committed to protecting your personal data and respecting your privacy.

2. What Information We Collect

We collect and process:

• Identity Data: name, company name, job title

• Contact Data: email address, phone number

• Business Information: project details, form submissions, or onboarding data

• Technical Data: IP address, browser type, analytics cookies, and website usage

• Marketing Data: preferences, engagement with emails or resources

3. How We Collect Data

We collect data through:

• Website forms (e.g. enquiries, downloads, newsletter sign-ups)

• Direct communication (email, phone, meetings)

• Cookies and analytics tools

• CRM systems used for project management and sales tracking

4. How We Use Your Data

We use your data to:

• Respond to enquiries and deliver services

• Manage projects and client relationships

• Process payments and invoices

• Send relevant updates or insights (only if you’ve opted in)

• Improve our website and marketing performance

• Comply with legal obligations

We do not sell or rent your data to anyone.

5. Legal Basis for Processing (GDPR Compliance)

We process data under the following lawful bases:

• Contract: to perform our obligations as part of a client agreement

• Consent: where you have opted in to marketing communications

• Legitimate interest: for B2B relationship management and business development

• Legal obligation: for record-keeping and compliance purposes

6. Data Storage and Security

We store data securely using trusted systems such as:

• Google Workspace

• HubSpot CRM / ClickUp / Capsule CRM

• Accounting platforms (e.g. Xero)

We use strong access controls, encrypted storage, and limited user permissions.
Data is retained only as long as necessary for business or legal reasons.

7. Sharing Your Data

We may share data with:

• Subcontractors and consultants who deliver services on our behalf (under NDAs)

• Service providers (hosting, CRM, payment processing)

• Professional advisors (accountants, legal counsel)

• Regulators or authorities if required by law

All partners are GDPR-compliant and bound by confidentiality.

8. International Transfers

Some of our trusted team members and service partners operate outside the UK (e.g., Serbia, the Philippines).
When we transfer data internationally, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)

• Data Processing Agreements

• Confidentiality commitments

9. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (for marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, email privacy@opticks.global.

10. Cookies

We use cookies for analytics and performance monitoring.
You can control or delete cookies through your browser settings.

We do not use cookies for intrusive advertising or tracking beyond analytics.

11. Data Retention

We retain client and contact data for as long as necessary to fulfil the purposes for which it was collected, or as required by law (typically up to 7 years for accounting purposes).

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “last updated” date.

13. Contact Us

If you have questions about this Policy or your data, contact:
📧 david@opticks.global
📍 The Langley Group Europe Ltd, 81, London Road, Wellingborough, NN9 6EH