Hampton Digital Services - Digital Agency
Fix & Flow at its finest, saving hours per week
How we helped Hampton Digital Services save 8 hours per week plus start doing tasks they never had time do to before.
About the Client
Hampton Digital Services is a creative digital marketing agency helping small and medium-sized businesses grow online. They specialise in bespoke websites, branding, and social media marketing, with a focus on delivering beautiful, functional digital experiences. Based in the UK, they work across diverse industries to drive customer engagement and business growth.
Company Size: 5
Industry: Digital Services
Location: United Kingdom
Stage: Start Up
The Challenge
Tracy knew that she needed to optimise some systems and processes, and had an idea of where to start, however after her free ops audit, it became clear that an upgrade to the onboarding process was needed to get client onto Go High Level and ClickUp smoother, as well as lead nurturing through Go High Level, and collecting feedback from clients at certain points in their lifecycle.
Onboarding was onerous and taking too long, and the other two processes weren’t happening.
Our Approach
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Delivered a full operational audit to map out gaps and inefficiencies.
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Created an automated onboarding flow which linked together Go High Level and ClickUp
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Created a marketing nurturing sequence through Go High Level
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Created a client ticketing system in ClickUp
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Created an automated feedback loop for each quarter through Go High Level
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Set up monthly performance dashboard
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Created a full library of SOPs
The Results
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Client onboarding time reduced from 2-4 hours per client to 5 minutes
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Decreased time spent dealing with client queries by 6 hours per week
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Enabled ability to do nurturing tasks to generate more business
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Freed up a total ~12 hours per week for leadership to focus on growth
Tracy Hampton, Hampton Digital Services
The work Opticks. have done with HDS has been an absolute game-changer!
They recently helped us streamline and automate several of our core processes – from client onboarding and information gathering to GHL contracts and check-ins – and the results have been incredible.
Not only did they understand exactly what we needed, but they also brought smart, thoughtful solutions to the table that have saved us hours of admin time every week. The systems they’ve put in place are not just slick, they actually work, and they’ve transformed the way we run things behind the scenes.
If you’re looking for someone who just gets it, and can make your business run more smoothly without any drama, Opticks. are your guys. Highly recommend!
CONTACT US
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We are Opticks.
Opticks. is a trading name of The Langley Group Europe Ltd. Registered company number: 14205669
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